Refund policy

Returns and Refunds

Changed your mind? You have 30 days from delivery to tell us you want to return something. The law gives you 14 days; we give you 30. Clothing must be unworn, with the tags still on, in its original packaging. Email support@tapora.net and we will send you the return address. You pay the return postage.

Socks and hygiene items. Socks and anything worn directly against the skin can be returned only if still sealed.

Your refund. Once the item is back with us we refund the item price, and your original delivery charge if you return the whole order, within 14 days. Refunds go to your original payment method and usually show within 5 to 10 working days.

Faulty, damaged or not as described? Email support@tapora.net within 30 days of delivery with your order number and a photo. We will send a replacement or refund you, including postage.

None of this affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.